Refund & Billing Policy

1. How billing works

Paid plans are subscriptions billed in advance, monthly or annually, at the price shown at checkout for your Business's country and number of Team members. Taxes are calculated and shown at checkout.

Payments are processed by Stripe. For purchases made through Stripe Managed Payments, Stripe (or its affiliate) is the reseller and merchant of record: it charges your payment method, issues your receipt or invoice, and handles sales tax or VAT. Your bank statement may therefore show Stripe or its affiliate as the seller. Invoices and payment history are available in the billing portal.

2. Automatic renewal and cancellation

Subscriptions renew automatically for the same period until you cancel. You can cancel online at any time from your subscription settings or the billing portal, without contacting us. After cancellation you keep access to paid features until the end of the period you have paid for, after which your Business moves to the Free plan and nothing more is charged.

If you started a free trial, cancel before it ends to avoid being charged. If you do not cancel, the first payment is taken automatically when the trial ends.

3. Refunds for subscriptions

Because you can cancel at any time and keep access until the end of the paid period, we do not refund partially used periods, except in the following cases:

• you were charged by mistake, for example twice for the same period;
• you were charged after cancelling or after the trial ended despite a timely cancellation;
• the Platform was unavailable or seriously defective for a significant part of the period for reasons attributable to us, in which case we refund the affected part;
• an annual plan renewed and you ask for a refund within 14 days of the renewal date without having used paid features during that time;
• a refund is required by applicable law.

When you move to a cheaper plan or fewer Team members, the change applies from the next renewal and is not refunded for the current period. Upgrades are charged pro rata for the rest of the period.

4. SMS packages

SMS packages are one-time purchases. Unused credits can be refunded within 14 days of purchase. If some credits from a package were already used, the refund is reduced proportionally, and credits already spent are not refunded. Refunded credits are removed from your balance; if this would make your balance negative, sending SMS is paused until you buy new credits.

5. Right of withdrawal

Plans and SMS packages are offered to Businesses acting for purposes related to their trade or profession, so the 14-day withdrawal right for consumers under EU and Polish consumer law does not apply to them.

If, exceptionally, the law treats you as a consumer (for example a sole trader in Poland for whom the contract is not of a professional nature), you may withdraw from the contract within 14 days of concluding it by sending us a clear statement. If you expressly asked for the service to start during the withdrawal period, you pay for the part provided until you withdrew; SMS credits you have already used are not refunded.

6. How to request a refund

Email [email protected] from the phone number or email linked to your account, and include the Business name, the date and amount of the payment, and the reason. We reply within 14 days. Approved refunds are returned by Stripe to the original payment method, usually within 5 to 10 business days, depending on your bank.

Please contact us before disputing a payment with your bank. Opening a chargeback may suspend paid features until the dispute is resolved.

7. Price changes

We will notify you at least 30 days before a price increase takes effect for your subscription. The new price applies from your next renewal after that date. If you do not agree, cancel before the renewal.